Your Information Stays Protected With Us

Section 1

Introduction & Scope

This privacy policy applies to all users of the bdeej platform. When you use our website, create an account, or use any of our services, you are considered to have consented to the data collection and processing practices described in this policy.

bdeej is a secure online gaming platform operating for players in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. That is why we take the utmost care in how we collect, use, and protect your personal information.

This policy has been prepared in accordance with Bangladesh and international data protection standards. If any changes are made, we will update the date on this page and, where necessary, notify you by email.

Section 2

What Information We Collect

We collect various types of information to manage your account on bdeej, improve our services, and ensure security. Details are described below.

2.1 Registration & Identity Information

• Full name and date of birth
• Email address and mobile number
• Account username and encrypted password
• National ID or passport details (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (partial)
• Bank account details (for bank transfers only)
• Transaction history — deposit and withdrawal records
• Bonus claims and wagering activity details

2.3 Technical & Usage Information

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Browsing activity on the site and login times
• Detailed gaming activity information

2.4 Communication Information

When you contact our support team via live chat or email, we retain records of those conversations. This is used to improve service quality and assist with future support.

Section 3

Purpose of Information Use

bdeej uses your personal information only for specific and legitimate purposes. The main purposes are described below:

Section 4

Cookies & Tracking Technology

Cookies are used on the bdeej website to improve your experience and keep the platform running smoothly.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and protect form data. Disabling these cookies will prevent the website from functioning properly.

4.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and gaming settings. They make each of your visits more personalised.

4.3 Analytics Cookies

We collect anonymous statistical data to analyse site traffic and monitor performance. No personal identity can be identified from this data.

You can disable cookies through your browser settings. However, doing so may limit some services.

Section 5

Sharing Information With Third Parties

bdeej does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

• Payment Processors: Minimum necessary information is shared with bKash, Nagad, Rocket, Upay, or the relevant bank to complete transactions.
• Game Software Providers: Session data may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI to ensure gameplay.
• Legal Authorities: Information may be disclosed in response to court orders, legal investigations, or valid requests from regulatory bodies.
• Fraud Prevention Services: Limited information may be shared with trusted technology partners to verify account security and detect irregular activity.

All third parties are required to comply with our privacy standards and may only use information for specified purposes.

Section 6

Data Retention & Duration

We retain your information only for as long as it is needed for the relevant purpose or as required by legal obligations.

• Active Account Data: Retained while the account is active and for the required period after it is closed.
• Financial Records: Financial transaction data is retained for the long term as required by legal obligations.
• Support Communications: Support-related conversations are retained for a defined period to improve service quality.
• Technical Logs: Server logs and security data are retained for a limited period and then automatically deleted.

Section 7

Technical Measures for Data Protection

bdeej applies industry-standard technical and procedural measures to protect your information. Our key security features are outlined below:

• SSL/TLS Encryption: All data transmitted between the website and servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is kept only as an encrypted hash.
• Two-Factor Authentication: An additional security layer is available when logging into your account.
• Firewall & Intrusion Detection: Our servers are protected from unauthorised access through active security systems.
• Regular Security Reviews: Our systems undergo regular security audits to identify and address vulnerabilities in a timely manner.
• Restricted Access: Only authorised personnel can access specific data required for their designated tasks.

There is always some level of risk in transmitting information over the internet. However, we are committed to ensuring the highest level of protection within our capabilities.

Section 8

Your Rights & Controls

You have control over your personal information. bdeej users enjoy the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. We will present that information to you within a reasonable timeframe.

8.2 Right to Correct Information

If your information contains errors or is incomplete, you may request that it be corrected or updated. Some information can also be changed directly in the profile section of your account.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete if legal obligations have not been fulfilled.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. Contact our support team to make this request.

8.5 Right to Close Your Account

You may request to close your account at any time. Even after account closure, information required by law will be retained for the specified period.

Section 9

Protection of Minors

bdeej is for users aged 21 and above only. We do not knowingly collect personal information from minors. We ensure this through an age verification process at registration and through our KYC procedures.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account. If guardians notice any concerns in this regard, please notify our support team.

Section 10

Policy Changes & Updates

bdeej reserves the right to review and update this privacy policy from time to time. If any significant changes are made:

• The "Last Updated" date on this page will be changed.
• Registered users will be notified by email for important changes.
• Continuing to use the site after changes are made will be considered as consent to the updated policy.

We recommend that you visit this page regularly and stay familiar with the latest policy.

Section 11

Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available 24/7.

• Live Chat: Contact us directly via live chat on the website — support is available in both Bengali and English.
• Email: [email protected] — Send an email to this address for privacy-related inquiries.

We will endeavour to respond to your request within a reasonable timeframe. Your privacy is our priority — and bdeej is committed to always operating as a safe and transparent platform.